KNACKEL LLC PRIVACY POLICY
Last Updated: July 11, 2026
Welcome to Knackel ("Knackel," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how Knackel LLC collects, uses, stores, shares, and protects your personal information when you access or use the Knackel mobile application, website, and any related services (collectively, the "Services").
Knackel is a social travel platform designed to help travelers connect before, during, and after their journeys. By using our Services, you acknowledge that you have read and understand this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue use of the Services.
INFORMATION WE COLLECT
We collect information you provide directly to us, information collected automatically when you use the Services, and information received from third-party services that you choose to connect to your Knackel account.
Information You Provide
When creating or using your Knackel account, we may collect information including:
Name
Username
Email address
Phone number
Password (encrypted)
Profile photo
Date of birth (optional)
Gender (optional)
Home airport (optional)
Travel interests
Languages spoken
Meal preferences
Accessibility or mobility preferences
Travel preferences
Biography or profile information
Any other information you choose to add to your profile
We also collect any content you voluntarily create or share through the Services, including:
Photos
Videos
Reviews
Ratings
Comments
Direct messages
Group chats
Video chats
Flight discussions
Airport discussions
Public posts
User reports
Customer support communications
Any other content you choose to upload or share.
Please remember that information you choose to make public or share with other users may be visible to those users.
Information Collected Automatically
When you use Knackel, we automatically collect certain technical information to help operate, improve, and secure our Services.
This information may include:
Device model
Device manufacturer
Operating system
App version
IP address
Device identifiers
Mobile carrier
Browser type (when accessing our website)
Language settings
Time zone
Crash reports
Performance diagnostics
Pages and screens viewed
Features used
Session duration
Clickstream activity
Date and time of access
We may also collect analytics information that helps us understand how users interact with the Services so we can improve functionality and user experience.
Location Information
With your permission, Knackel may collect precise or approximate location information from your mobile device.
Location information may be used to:
Display travelers near your airport
Show airport-specific chats
Improve airport and flight experiences
Personalize recommendations
Improve platform safety
Provide location-based features
You may disable location access at any time through your device settings. Certain features may not function properly without location permissions.
Mobile Device Permissions
Depending on the features you use, Knackel may request permission to access certain capabilities on your device, including:
Camera
Photos
Videos
Microphone
Contacts (if enabled)
Calendar (if enabled)
Push notifications
Bluetooth (where applicable)
Location services
These permissions are used solely to provide requested features and may be revoked at any time through your device settings.
THIRD-PARTY INTEGRATIONS
To provide certain features and improve your experience, Knackel integrates with trusted third-party services. These providers may collect, process, or store information in accordance with their own privacy policies. We encourage you to review the privacy practices of any third-party services you choose to use.
Apple Sign In
You may choose to create or access your Knackel account using Apple Sign In. If you do, Apple may provide us with certain information, including your name and email address (or an Apple Private Relay email address if you choose to hide your email). Your authentication credentials are managed by Apple and are subject to Apple's privacy practices.
Google Sign-In
You may also sign in using your Google account. If you choose this option, Google may provide information such as your name, email address, profile photo, and a unique account identifier necessary to authenticate your account. This information is processed in accordance with Google's privacy policy.
Facebook Login
If you choose to connect your Facebook account, Facebook may provide authentication information along with certain profile information you authorize us to access, including your name, email address, and public profile information.
You may choose to link your Instagram account or share content from Knackel to Instagram. If you do, Instagram may process information necessary to facilitate those features in accordance with its own privacy policy.
TikTok
Knackel allows users to connect or display their TikTok profile within the App. If you choose to link your TikTok account, we may receive basic profile information that you authorize TikTok to share, such as your username, profile photo, and public profile details. We do not access your TikTok account beyond the permissions you grant.
Flight Information Services
Knackel integrates with flight information providers to display airline, airport, flight schedules, routes, and other travel-related information.
These services may provide information including:
Airline information
Airport information
Flight numbers
Flight schedules
Historical routes
Flight status
Airport information
Other aviation-related data
Twilio
Knackel uses Twilio to provide voice, messaging, and video communication features within the App. Communications transmitted through these services are processed solely to provide those features, maintain platform security, and improve service reliability.
PAYMENTS & SUBSCRIPTIONS
Knackel may offer premium features, subscriptions, or other in-app purchases.
Payments may be processed through third-party payment providers, including but not limited to:
Apple App Store
Google Play
Other authorized payment processors
Knackel does not store your complete credit card or payment information. Payment information is collected and processed directly by the applicable payment provider under its own privacy policy and security standards.
Subscription management, billing, renewals, cancellations, and refunds are generally handled through the platform from which the purchase was made.
HOW WE USE YOUR INFORMATION
We use your information to provide, operate, maintain, improve, and protect the Services.
Specifically, we may use your information to:
Create and manage your account
Authenticate your identity
Display your profile to other users based on your privacy settings
Connect travelers before, during, and after their journeys
Enable messaging, group chats, and video communications
Provide airport- and flight-specific experiences
Process subscriptions and purchases
Respond to customer support requests
Improve the performance and functionality of the Services
Personalize your experience
Recommend users, airports, flights, or features that may interest you
Send important account notifications
Send service announcements and security alerts
Detect spam, fraud, abuse, or unauthorized activity
Enforce our Terms of Service
Comply with applicable legal obligations
Protect the safety, security, and integrity of our users and platform
Conduct analytics, research, and product development
Send promotional communications where permitted by law or with your consent
We may also use aggregated or de-identified information for research, analytics, and business purposes. Information that has been aggregated or de-identified cannot reasonably be used to identify you.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share your information only in the following circumstances:
With Other Users
Certain information is shared with other Knackel users as part of the Services. Depending on your profile settings and how you use the App, this may include:
Your name
Username
Profile photo
Biography
Travel interests
Flight participation
Airport participation
Reviews
Public posts
Photos
Videos
Other content you voluntarily share
Please use discretion when sharing personal information with other users.
Service Providers
We may share information with trusted vendors and service providers who help us operate the Services, including providers of:
Cloud hosting
Analytics
Customer support
Payment processing
Messaging
Video communications
Authentication
Flight information services
Security monitoring
These providers are authorized to access personal information only as necessary to perform services on our behalf.
Business Transfers
If Knackel is involved in a merger, acquisition, financing, investment, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose information if we believe doing so is necessary to:
Comply with applicable law
Respond to valid legal requests
Protect our rights or property
Prevent fraud or illegal activity
Protect the safety of our users or others
Enforce our agreements or policies
With Your Consent
We may share information whenever you direct us to do so or otherwise provide your consent.
THIRD-PARTY INTEGRATIONS
To provide certain features and improve your experience, Knackel integrates with trusted third-party services. These providers may collect, process, or store information in accordance with their own privacy policies. We encourage you to review the privacy practices of any third-party services you choose to use.
Apple Sign In
You may choose to create or access your Knackel account using Sign in with Apple. If you do, Apple may provide us with certain information, including your name and email address (or an Apple Private Relay email address if you choose to hide your email). Your authentication credentials are managed by Apple and are subject to Apple's privacy practices.
Google Sign-In
You may also choose to sign in using your Google account. If you do, Google may provide information such as your name, email address, profile photo, and a unique account identifier necessary to authenticate your account. This information is processed in accordance with Google's privacy policy.
Meta
Knackel allows users to connect and share content with Meta platforms, including Instagram and Facebook, where supported.
If you choose to link your Meta account or share content from Knackel to Meta platforms, we may receive limited information necessary to enable those features, such as your public profile information or account identifier, based on the permissions you grant. We only access the information required to provide the functionality you request.
Information processed through Meta is subject to Meta's own Privacy Policy and Terms of Service.
TikTok
Knackel allows users to link their TikTok profile within the App. If you choose to connect your TikTok account, we may receive basic profile information that you authorize TikTok to share, such as your username, profile photo, and other public profile details necessary to display your profile within the Services. We do not access your TikTok account beyond the permissions you grant.
Flight Information Services
Knackel integrates with third-party aviation data providers, including FlightGlobal and FlightStats, to provide airline, airport, flight schedule, route, flight status, historical flight, and other travel-related information. These providers may process information necessary to deliver real-time flight and airport data in accordance with their respective privacy policies.
Twilio
Knackel uses Twilio to provide messaging, voice, and video communication features within the App. Communications transmitted through these services are processed solely to provide those features, maintain platform security, improve reliability, and help protect users from fraud or abuse.
PAYMENTS & SUBSCRIPTIONS
Knackel may offer premium features, subscriptions, or other in-app purchases.
Payments may be processed through third-party payment providers, including but not limited to:
Apple App Store
Google Play
Other authorized payment processors
Knackel does not collect or store your complete payment card information. Payment information is collected and processed directly by the applicable payment provider in accordance with its own privacy policy and security standards.
Subscription billing, renewals, cancellations, refunds, and payment management are generally handled through the platform from which your purchase was made.
HOW WE USE YOUR INFORMATION
We use your personal information to provide, operate, maintain, improve, and protect the Services.
Specifically, we may use your information to:
Create, verify, and manage your account.
Authenticate your identity and maintain account security.
Display your profile to other users based on your privacy settings.
Connect travelers before, during, and after their journeys.
Enable direct messaging, group chats, voice, and video communications.
Provide airport-specific and flight-specific experiences.
Process subscriptions, purchases, and other transactions.
Respond to customer service requests and technical support inquiries.
Improve the performance, functionality, reliability, and user experience of the Services.
Personalize your experience and recommend users, airports, flights, and features that may be relevant to you.
Send account notifications, confirmations, service announcements, security alerts, and administrative communications.
Detect, investigate, prevent, and respond to fraud, spam, abuse, unauthorized activity, or violations of our Terms of Service.
Conduct analytics, research, testing, and product development.
Comply with legal obligations and enforce our agreements.
Protect the safety, security, rights, and integrity of Knackel, our users, and the public.
Send marketing or promotional communications where permitted by law or with your consent.
We may also use aggregated, anonymized, or de-identified information for research, analytics, product improvement, and business purposes. This information cannot reasonably be used to identify you.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share your information only in the following circumstances:
With Other Users
Knackel is a social platform designed to help travelers connect. Depending on your profile settings and how you use the Services, certain information may be visible to other users, including:
Name
Username
Profile photo
Biography
Travel interests
Flight participation
Airport participation
Reviews
Ratings
Photos
Videos
Public posts
Comments
Other content you voluntarily choose to share
Please use discretion when sharing personal information with other users.
With Service Providers
We may share information with trusted vendors and service providers that perform services on our behalf, including providers of:
Cloud hosting
Data storage
Analytics
Authentication
Payment processing
Customer support
Messaging
Voice and video communications
Flight information services
Security monitoring
Infrastructure and technical support
These providers are authorized to access personal information only as necessary to perform services on our behalf.
Business Transactions
If Knackel is involved in a merger, acquisition, financing, investment, corporate reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.
Legal Compliance
We may disclose information if we believe doing so is necessary to:
Comply with applicable laws or legal obligations.
Respond to valid subpoenas, court orders, or lawful government requests.
Protect the rights, property, or safety of Knackel, our users, or others.
Detect, investigate, or prevent fraud, security incidents, or illegal activity.
Enforce our Terms of Service, policies, and other agreements.
With Your Consent
We may share your information whenever you request or authorize us to do so.
Aggregated Information
We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify any individual.
USER-GENERATED CONTENT
Knackel is a social platform that enables users to connect and share travel experiences. As part of the Services, you may create, upload, send, or share content, including but not limited to:
Profile information
Photos
Videos
Reviews
Ratings
Comments
Direct messages
Group chats
Voice and video communications
Flight discussions
Airport discussions
Other content you choose to share
Content you share with other users may be visible to those users based on your privacy settings and how you use the Services. You are solely responsible for the content you choose to post or share and should avoid sharing sensitive personal information that you do not wish others to access.
Knackel reserves the right, but is not obligated, to review, remove, restrict, or moderate user-generated content that violates our Terms of Service, Community Guidelines, or applicable law.
PUSH NOTIFICATIONS
With your permission, Knackel may send push notifications to your mobile device relating to your account and use of the Services.
These notifications may include:
New messages
Flight chat activity
Airport chat activity
Friend requests or connection requests
Travel reminders
Account and security notifications
Service announcements
Product updates
Promotional offers and marketing communications (where permitted by law)
You may disable push notifications at any time through your device's notification settings. Disabling notifications may limit certain features and your ability to receive timely updates.
DATA RETENTION
We retain personal information only for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, enforce our agreements, and protect the security and integrity of the platform.
The length of time we retain information depends on factors such as:
The nature of the information collected.
Whether your account remains active.
Legal or regulatory requirements.
Security, fraud prevention, or dispute resolution needs.
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.
SECURITY
We take the security of your personal information seriously.
Knackel implements commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. These safeguards may include encryption, secure data transmission, authentication controls, access restrictions, security monitoring, and other industry-standard security practices.
While we strive to protect your information, no method of transmitting data over the Internet or storing electronic information is completely secure. As a result, we cannot guarantee the absolute security of your information, and you provide information at your own risk.
If we become aware of a security incident affecting your personal information, we will respond in accordance with applicable law.
ACCOUNT DELETION
You may request deletion of your Knackel account at any time through the account settings within the App or by contacting us using the information provided below.
Upon receiving a deletion request, we will delete or anonymize your personal information within a commercially reasonable period, except where we are required or permitted to retain certain information to:
Comply with legal obligations.
Resolve disputes.
Enforce our agreements.
Prevent fraud or abuse.
Protect the security and integrity of the Services.
Maintain records required by applicable law.
Please note that certain information may remain in backup systems for a limited period before being permanently deleted. Information that has been anonymized so that it can no longer reasonably identify you may be retained for analytics, research, or business purposes.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws. Subject to verification of your identity and applicable legal requirements, these rights may include the ability to:
Request access to the personal information we maintain about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information.
Request a copy of certain personal information in a portable format.
Object to or restrict certain types of processing where permitted by law.
Withdraw consent where processing is based on your consent.
Opt out of receiving marketing communications from us.
Exercising these rights will not result in discriminatory treatment. To submit a privacy request, please contact us using the contact information provided at the end of this Privacy Policy.
U.S. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws, including the right to access, correct, delete, or obtain a copy of certain personal information, as well as the right to opt out of certain types of data processing where required by law.
Knackel does not sell your personal information.
If you are a resident of a state that provides these rights, you may submit a request using the contact information provided below. We will respond within the timeframes required by applicable law and may request additional information to verify your identity before fulfilling your request.
Where required by law, you may also have the right to appeal our decision regarding your privacy request by contacting us.
INTERNATIONAL USERS
Knackel is operated from the United States.
If you access the Services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.
By using the Services, you consent to the transfer, storage, and processing of your information as described in this Privacy Policy.
PRIVACY RIGHTS FOR USERS IN THE EUROPEAN ECONOMIC AREA (EEA), UNITED KINGDOM, AND SWITZERLAND
If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).
Subject to applicable law, these rights may include:
The right to be informed about how your personal information is collected and used.
The right to access your personal information.
The right to correct inaccurate or incomplete information.
The right to request deletion of your personal information.
The right to restrict or object to certain processing activities.
The right to data portability.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with your local data protection authority.
Where required by law, Knackel will process personal information only where we have a lawful basis for doing so, including your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests.
CHILDREN'S PRIVACY
Knackel is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under the applicable minimum age without appropriate parental consent, we will take reasonable steps to delete that information as quickly as practicable.
If you believe that a child has provided personal information through the Services, please contact us immediately using the contact information provided below.
Parents or legal guardians who believe their child has submitted personal information may contact us to request that such information be reviewed or deleted.
CONTACT INFORMATION
If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Knackel LLC
c/o Law Office of Sekou Campbell PLLC
1315 Walnut Street, Suite 320
Philadelphia, PA 19107
Email: Contact@knackel.com
If you wish to exercise any applicable privacy rights, including requesting access to, correction of, or deletion of your personal information, please contact us using the information above. We may request additional information to verify your identity before processing your request.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or business practices.
When we make material changes, we will update the "Last Updated" date at the top of this Privacy Policy. Where required by applicable law, we may also provide additional notice, such as through the App, by email, or through other appropriate communication methods.
Your continued use of the Services after any updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically so you remain informed about how we collect, use, and protect your information.
Effective Date: July 11, 2026